Shipping & RETURNS Info

SHIPPING AND RETURNS

HUSH COSMETICS sends parcels world wide using Australia Post e-Parcel services.  Goods will be delivered on business days only.  No deliveries will be made on weekends or public holidays. Orders place on a weekend or public holiday will be processed the next business day.  Business days are Monday to Friday, excluding Victorian public holidays.  You will be emailed a tracking number after your goods have been posted.

To minimise delivery disruptions, please consider sending your parcel to an address that is occupied during delivery times.  All parcels delivered to an address that is not occupied will be left in a safe place out of the weather, unless specific delivery instructions are stated in the checkout process at the time of ordering.

A valid street number, suburb, postcode, and phone number must be included when completing the checkout process as orders cannot be processed without this information.  Arch & Alex will not be held responsible for any delays incurred due to missing or incorrect delivery information.

FREE SHIPPING FOR ORDERS OVER $75
Free standard e-Parcel delivery within Australia will be provided for all orders over $74.

FREE LOCAL PICKUP FROM EMERALD, VICTORIA
Free local pickup from our Store in EMERALD, Victoria available. Please contact us via PHONE 5968 4463 with your order number and we can arrange a mutually convenient time for you to pay and collect your purchase.

DELIVERY COST
Standard e-Parcel delivery within Australia costs a flat rate of $9.95 (inc GST) or $14.95 for Express (recommended) . The delivery time for deliveries within Australia are 2-7 business days.  We aim to dispatch parcels the following day from the time of order but this may vary due to high order volumes on any given day.

International standard e-Parcel delivery cost will be calculated at checkout.  The delivery time will be 7-14 business days. We aim to dispatch parcels the following day from the time of order but this may vary due to high order volumes on any given day.

  • RETURNS via POST ARE AT BUYERS EXPENSE
  • ONLY GOODS IN ORIGINAL UNUSED PACKAGING WILL BE RETURNED
  • ITEM MUST BE RECEIVED WITHIN 14 WORKING DAYS FROM DELIVERY WITH A COPY OF INVOICE
  • ITEMS MUST BE NEW AND UNUSED
  • WE MAY REFUSE ANY REQUESTS TO RETURN OR REFUND AN ITEM